Privacy Policy

1. Introduction

Whimsical Forge Designs respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with service providers necessary to operate our store.

This policy applies when you visit whimsicalforge.com, place an order, submit a review, contact us, or otherwise interact with our website.

2. Information We Collect

When you place an order, we may collect information such as:

• Your first and last name
• Your email address
• Your phone number
• Your shipping address, when shipping is selected
• Local pickup information when pickup is selected
• Order notes you provide
• Products purchased, quantities, prices, and order history
• Shipping carrier and tracking information

When you submit a product review, we may collect your name, email address, rating, review title, and review text.

Our systems may also process technical information necessary for website operation, security, fraud prevention, authentication, and rate limiting. This may include information such as IP addresses, browser or device information, session information, and security logs.

3. Payment Information

Payments are processed through Square. Whimsical Forge Designs does not store your complete payment card number, CVV, or other full card credentials on our servers.

Payment information is securely submitted to Square for payment authorization and processing. Square may process information according to its own privacy and security policies.

4. How We Use Your Information

We use information collected through the store to:

• Process and fulfill orders
• Send order confirmations and fulfillment updates
• Provide shipping and tracking information
• Coordinate local pickup orders
• Respond to customer questions and support requests
• Prevent fraud, abuse, and unauthorized access
• Maintain the reliability and security of our website
• Comply with legal, tax, and recordkeeping obligations

5. How We Protect Customer Information

We use administrative and technical safeguards designed to protect customer information.

Customer information stored with orders and private review submission information is protected using authenticated encryption. Access to administrative portions of the store is restricted through authenticated administrator access.

We also use security measures such as protected administrative actions, secure sessions, request validation, rate limiting, payment verification, and access controls.

No method of electronic storage or internet transmission can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

6. Service Providers

We use third-party service providers to operate portions of our website and business. These providers may process information only as necessary to provide their services.

These services may include:

• Square for payment processing
• Resend for transactional email delivery
• Neon for database hosting
• Cloudflare and related infrastructure for media storage, delivery, and website services
• Hosting and infrastructure providers necessary to operate whimsicalforge.com

7. Transactional Emails

When you place an order, we may send transactional messages such as:

• Order confirmations
• Shipping notifications
• Local pickup notifications
• Other important information related to your purchase

These messages are part of fulfilling your order and are different from optional marketing communications.

8. Cookies and Sessions

Our website may use cookies, browser storage, or similar technologies that are necessary for features such as shopping carts, administrative authentication, security, and maintaining website sessions.

Disabling certain browser storage or cookies may prevent some website features from working correctly.

9. Product Reviews

Product reviews may be reviewed by Whimsical Forge Designs before being published.

Approved review content, including the name associated with the review, may be displayed publicly on our website. Email addresses submitted with reviews are not intended to be displayed publicly.

Please do not include sensitive personal information, addresses, phone numbers, email addresses, or order numbers in the text of a public review.

10. Information Sharing

Whimsical Forge Designs does not sell customer personal information.

We may share information when necessary with service providers involved in payment processing, order fulfillment, shipping, website hosting, email delivery, security, or other services needed to operate the business.

We may also disclose information when required by law, legal process, or when reasonably necessary to protect our business, customers, rights, or systems.

11. Data Retention

We retain information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and transaction records, resolve disputes, prevent fraud, and satisfy applicable accounting, tax, and legal requirements.

Different types of information may be retained for different periods depending on the purpose for which they are needed.

12. Your Privacy Requests

Depending on applicable law, you may have rights regarding personal information we maintain about you. You may contact us to request access, correction, or deletion of personal information where applicable.

We may need to verify your identity before completing certain privacy requests, and some information may need to be retained when required for legal, tax, security, fraud prevention, or transaction recordkeeping purposes.

13. Children's Privacy

Our online store is intended for customers who are legally able to make purchases. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation.

14. Changes to This Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal obligations change.

The updated date shown at the top of this page indicates when the policy was most recently revised.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact: