Shipping & Local Pickup

1. Order Processing

Orders are prepared by Whimsical Forge Designs before being shipped or made available for local pickup.

Processing time depends on the products in your order. In-stock products may be available sooner, while 3D-printed, custom, personalized, or made-to-order products may require additional production time.

Production and processing estimates shown on product pages or provided directly by Whimsical Forge Designs are estimates and may vary because of order volume, material availability, equipment availability, product complexity, or other production conditions.

2. Shipping Charges

Available shipping charges are calculated according to the current store shipping settings and are displayed during checkout before payment is submitted.

When a free-shipping offer or threshold is active, eligible orders will automatically receive the applicable shipping discount during checkout.

Local pickup orders do not incur a shipping charge.

3. Shipping Destinations

Shipping availability is determined by the options currently offered during checkout.

If the website does not allow an order to be shipped to your location, contact us before placing the order to determine whether another option is available.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address, apartment or unit number, city, state, and ZIP code carefully before completing payment.

If you notice an address error, contact us as soon as possible. Address changes may not be possible once an order has been shipped.

Additional shipping charges caused by an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.

5. Shipping Notification

When a shipped order is marked as shipped, we will send an email to the address provided during checkout.

When available, the shipping notification may include:

• Your order number
• The shipping carrier
• The tracking number
• A secure link to view your order information

Keep your private order link secure and do not share it with others.

6. Tracking

Tracking information will be provided when it is available for the shipment.

Tracking information may take time to update after a shipping label is created or after the package is transferred to the carrier.

Carrier tracking systems and delivery scans are maintained by the shipping carrier and are outside the direct control of Whimsical Forge Designs.

7. Delivery Estimates

Processing time and carrier transit time are separate.

Any estimated delivery date is an estimate and is not guaranteed unless specifically stated otherwise.

Delivery may be affected by carrier delays, weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our control.

8. Delayed Packages

If tracking shows that a package is delayed, please allow the carrier reasonable time to complete delivery.

If tracking has stopped updating or a package appears significantly delayed, contact us and we will help review the available shipping information.

9. Lost Packages

If a shipment appears to be lost, contact us so we can review the tracking history and determine the appropriate next steps.

We may need to work with the shipping carrier before determining whether a package should be replaced, refunded, or otherwise resolved.

10. Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, first check around the delivery location, with household members, neighbors, building staff, or other secure delivery areas where the carrier may have left the package.

You may also need to contact the carrier for additional delivery information.

If the package still cannot be located, contact us and we will review the situation with you.

11. Damaged Shipments

If your order arrives damaged, please contact us as soon as reasonably possible.

We recommend keeping the product and shipping packaging until the issue has been reviewed.

We may request photographs of the product, packaging, shipping label, or visible damage to help us evaluate the issue or work with the shipping carrier.

Damaged-product remedies are also subject to our Returns & Refunds Policy.

12. Local Pickup

Local pickup may be available when enabled during checkout.

Selecting local pickup means your order will not be shipped.

Please do not attempt to pick up your order until you receive an email confirming that it is ready.

When your order is ready, we will send a Ready for Pickup email to the email address provided during checkout.

13. Pickup Instructions

Current pickup instructions will be provided through the store, order communication, or directly by Whimsical Forge Designs.

For privacy and security reasons, do not rely on an address found through an unrelated website or third-party listing. Use the pickup instructions provided with your order.

If you have questions about pickup, contact us before arriving.

14. Unclaimed Pickup Orders

If you are unable to collect a local pickup order promptly, please contact us so arrangements can be discussed.

Orders cannot be stored indefinitely. We will make reasonable efforts to contact customers regarding unclaimed orders before determining an appropriate resolution.

15. Multiple Products in One Order

Orders containing multiple products may require different production times.

Unless otherwise arranged, we may wait until the entire order is ready before shipping or preparing it for pickup.

In some situations, an order may be divided into more than one shipment when reasonably necessary.

16. Custom and Made-to-Order Products

Custom, personalized, and made-to-order products may require additional production time before they are ready for shipment or pickup.

Shipping estimates begin after production is completed and the package is transferred to the carrier.

17. Questions About Shipping or Pickup

If you have questions about shipping, tracking, delivery, or local pickup, contact: