Returns, Refunds & Cancellations

1. Our Return Policy

We want you to be happy with your purchase from Whimsical Forge Designs. Because many of our items are handmade, 3D printed, sublimated, laser crafted, personalized, or made to order, return eligibility depends on the type of product purchased.

Please review this policy before placing your order, especially when purchasing custom, personalized, or made-to-order products.

2. Standard Products

Standard, non-custom products may be eligible for return if you contact us within 14 days of delivery.

To be eligible for a standard return, the product must generally be:

• Unused and in substantially the same condition in which it was received
• Free from damage caused after delivery
• Returned with any included parts, accessories, or packaging when reasonably applicable
• A product that was not custom, personalized, or made specifically for you

Contact us before sending any product back. Returns sent without prior approval may not be accepted.

3. Custom and Personalized Products

Custom and personalized products are generally not eligible for return or exchange because they are created specifically for the customer.

This may include products featuring custom names, text, colors, graphics, photographs, sizing, designs, engraving, sublimation, or other customer-requested modifications.

If a custom or personalized item arrives damaged, defective, or materially different from the approved order details, contact us and we will review the situation.

4. Made-to-Order Products

Products marked as made to order are produced after the order is placed.

Once production has begun, made-to-order products may not be eligible for cancellation, return, or exchange unless there is a defect, damage, fulfillment error, or another issue for which a remedy is required under applicable law.

5. 3D-Printed Products

3D printing is a layer-by-layer manufacturing process. Minor characteristics such as visible layer lines, small seams, support marks, minor surface variations, or slight color differences are normal and are not necessarily considered defects.

If a 3D-printed product arrives broken, materially damaged, incomplete, or with a significant manufacturing problem, please contact us so we can evaluate a replacement, repair, or refund as appropriate.

6. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as reasonably possible.

We recommend contacting us within 7 days of delivery so we can address shipping damage or fulfillment problems quickly.

We may ask you to provide:

• Your order number
• A description of the problem
• Photographs of the product
• Photographs of shipping packaging when the item was damaged during transit

Depending on the circumstances, we may offer a replacement, repair, partial refund, or full refund.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Standard inventory orders may be canceled before they have been shipped when cancellation is still reasonably possible.

Custom, personalized, or made-to-order items may only be canceled before production begins. Once materials have been used, customization has begun, or production is underway, cancellation may no longer be available.

Submitting a cancellation request does not guarantee that the order can still be canceled.

8. Return Shipping

Unless the return is caused by our error, a defective product, or a product that arrived damaged, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return resulted from an error by Whimsical Forge Designs.

We recommend using a trackable shipping method when returning products. We cannot guarantee receipt of a return package that cannot be tracked.

9. Refunds

Approved refunds will generally be issued to the original payment method.

Once a refund is submitted, the amount of time required for the refund to appear in your account may depend on Square, your bank, your card issuer, or another payment provider involved in the transaction.

We do not control the processing time of your financial institution after a refund has been issued.

10. Exchanges

Exchanges may be available for eligible standard products depending on inventory.

Custom, personalized, and made-to-order items generally cannot be exchanged unless there is a defect, damage, or fulfillment error.

If the replacement product is not available, we may offer another appropriate resolution.

11. Local Pickup Orders

The same return rules apply to eligible products received through local pickup.

If you notice an issue with your order during pickup, please let us know as soon as possible so we can address it.

12. Items That Cannot Be Returned

Unless damaged, defective, or otherwise required by applicable law, the following items are generally not eligible for return:

• Personalized products
• Custom-designed products
• Products made to customer specifications
• Made-to-order products after production has begun
• Products that have been used, altered, damaged, or modified after delivery
• Products returned without included components when those components are necessary for the product

13. Fair Use of This Policy

We reserve the right to review unusual or repeated return activity and to reject fraudulent, abusive, or deceptive return requests where permitted by law.

Nothing in this policy limits customer rights that cannot legally be waived under applicable law.

14. Start a Return or Report a Problem

To request a return, cancellation, replacement, or refund, contact us at: